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Have questions or need some help with a product?

Call us on :

SPARE PARTS  - 01869 812830

HELP & SUPPORT- 01869 811165


MONDAY - 8:30AM - 5:30PM 

TUESDAY - 8:30AM - 5:30PM

WEDNESDAY - 8:30AM - 5:30PM

THURSDAY - 8:30AM - 5:30PM

FRIDAY - 8:30AM - 5:30PM (May-August 4PM)



They might be answered in our FAQ.
We tried to cover just about everything you need to know.


You can also email us at:

or fill in our contact form:

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My Steepletone item arrived damaged, or I no longer want the item, who do I talk to? 


If your product has arrived broken, damaged or you no longer want the item, you need to get in contact with the retailer who you purchased the item from and not our help line. We are unable to help with damages or unwanted items.

I'm having a problem with a Steepletone product, what do I do? 


If you're having a problem with an item not working or you're unsure of how it works, then give our technical team a call on the number above and they will be glad to help and talk you though how to work your item. Please always quote your model number/name



If my Steepletone is out of Warranty, can I still get it repaired?

Yes, we are one of the few company who still offer a repair service for products that are old or items out of warranty that you still want to get working. Please contact our service team and they will provide a quote for the cost of  your repair. 


Do you have a showroom open to the public?

No we don't have a show room that is open to the public to view our product range, but if you do want to see a product physically before purchasing it then please contact us and we will try to find your local Steepletone stockist. 

Do I get a guarantee with my Steepletone product?

Yes, all items are guaranteed for 1 Year as standard with most products having the option to extend this if you wish (at a cost). Inside the box of your Steepletone product you will find a small form to fill out and return to register your free 1 year guarantee and extended warranty, or fill out the form on our website.


Can I bring my item in personally for repair instead of sending it via courtier?

We do allow customers to personally bring their product into our repair centre but please call us before you intended to travel to ensure we have a booking slot for your item. If you turn up without a booking we can't guarantee we will be able to accept your item that day and you may be turned away.


Where can I buy Steepletone products?

We have many stockist all across the county from high street stores, independent business's and online retailers. If you looking to purchase a Steepletone product and want some advice on where to buy then give us a call on 01869 810081.

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